Technician Position Overview
Basic set up and operation of small to large-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction.
Key Job Responsibilities
Equipment Operation
Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section below.
Customer Service
Provides excellent service and strives to exceed the expectations and needs of internal and external customers. Maintains a positive relationship with all clients through effective communication. Meets with clients on site to ensure that their needs are met and the equipment setup is working properly. Monitors event and checks in on clients throughout the events' duration. Understands and fosters the venue and client relationship.
Technical Ability
Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues. Handles equipment challenges and changes in a timely and professional manner.
Systems Knowledge
Understands company processes, follows procedures and completes systems entry and paperwork accurately. Uses the equipment pull sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment. Increases revenue by utilizing up-selling techniques.
Required Experience:
- High School Diploma is required. Bachelor’s degree is preferred.
- 2 years of customer service or hospitality experience is preferred.
- 1 year of audio visual experience or equivalent in educational environment is preferred.
- A valid driver’s license and clean driving record is required for team members that may operate Company vehicles.
- Ability to drive a Van
Physical Requirements
The physical demands of this position are those that are necessary to meet the responsibilities and essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The employee must be able to lift and/or move up to 50 pounds, be able to climb ladders up to 20 feet tall and be able to work in small spaces and on uneven surfaces. The employee is frequently required to talk or hear. The employee is frequently required to stand; walk; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl.
Technical Qualifications
Familiarity with the following equipment is preferred:
Audio
House Sound, Wireless Microphones, Powered Speakers, Audio Recording, Press Box, 4 – 16 Channel Mixers including Digital, Audio Processing, Push to Talk Systems, Signal Flow.
Video
2,000 – 10,000 Lumen Projection, Multiple Imaging, Digital Video Playback/Record Systems, Presentation Switching Systems, Distribution Amplifiers, Signal Flow
Lighting
Up Lighting, Gels, Gobos, LED’s, Podium Wash (Basic Focus), Basic Dimming and Controlling, Programming, Follow Spot, Basic Electrical and Power Distro, Hang Truss, Focus Instruments, Signal Flow
Computers
Display, Interface, USB, Switching, Loading Apps/Drives, Basic MS office (PowerPoint, Word, Excel), IP Addressing Knowledge, IP Address Setup in Windows, OS/Network Printers, Knowledge of DHCP/Static Addressing, Switches, Hubs, Signal Flow
Rigging
Hanging Projection Screens, Ground Supported Truss, Attaching Lighting and Projection to Truss, Banners and signs,
Staging
Build Staging, Build Drapery, Podiums, Flats, Custom Scenery Pieces
Additional Information
- Team members will be in contact with high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders.. Working times include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines (hair length, facial hair and attire) as defined by CAVS team member handbook.
- You will be a team player, always helping in whatever role is necessary to provide exceptional client service
- You will represent Corporate AV and the Client’s interest at all times, and will act responsibly in every situation.
- You will be considerate and professional to everyone you are working with: fellow staff members, freelancers, vendors, and of course the clients.
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"Thanks so much for all you did to make the Gala a success. You and your team are amazing and make everything seem stress free."
"It was a pleasure working with you on the Bizbash NY Expo & Awards. Both you and your team (Keith, Joe, Mo and Peter) were full of professionalism, humor, and a ‘can-do’ attitude that made it a great team effort. Looking forward to the day when we can repeat the experience."
"You are truly a-Mo-zing! I can’t begin to tell you how much I appreciate all of your help with our events. You definitely went above and beyond in helping me to facilitate these events and for that I am extremely grateful. Thank you for everything and I look forward to working with you in the future."
"Thank you again for all of your help and contributions to our efforts. You have no idea how important your organization is to us and how much we value our partnership."
"The services from your company were great. Carl and Steve were pleasant, helpful, and set up everything so professionally. Thank you, Kevin, for working with us…on securing the right equipment and combining sight and sound to create the perfect ambiance."
"A big thank you to you and your team for your assistance last night. It was a special night that meant a lot to our family, so it was comforting to know that we were in good hands and that everything AV-wise would work perfectly without a hitch."
"These events are only possible with your support and we greatly appreciate the partnership. The stage looked great and you are a very flexible team that is always attentive to assuring our events are presented at the highest level of professionalism. Thanks again and we look forward to our next event together."
“Everything went very well and I wanted to take this opportunity to thank you and your team for making everything progress seamlessly for us. We look forward to a great working relationship.”
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