Manage the procurement and distribution of equipment and labor through internal and external resources while ensuring the highest level in customer satisfaction. Oversee the transportation process between job locations. Contribute to and implement overall business strategies related to developing additional sub-rental and labor broker relationships while negotiating preferential pricing plans on behalf of the company. Oversee labor of full-time personnel, part-time personnel, and contractors to maximize resources and reduce overall labor costs. Assist with technical skill identification, training, scheduling, and timekeeping as needed.
Key Job Responsibilities (Weight %)
Asset Management - (30%)
Work closely with Office, Operations and Sales teams to develop logistics plans resulting in maximum utilization of company owned equipment. Gather equipment shortage data, review details of associated events, and source equipment from vendors to fulfill those needs. Oversee equipment vendor relations, transportation logistics, quality control process, with an emphasis on subrental consolidation and cost reduction.
Labor Management - (30%)
Work closely with Office, Operations and Sales to maximize profitability in accordance with monthly labor targets. Attend and actively participate in regular production meetings to assist with maximizing use of full time staff members prior to hiring part time employees or utilizing 3rd party contractors. Oversee the coordination of part time personnel and assist with brokering labor efficiently to reduce costs associated with outside contractor use. Recommend part time personnel in accordance with business needs.
Information Management - (15%)
Construct and maintain a log for analyzing equipment and labor usage trends. Work with Operations to assess product related results that include utilization, costs, revenues, and contribution. Analyze asset utilization, sub-rental, and depreciation data for the warehouse to seek out opportunities to improve financials and improve client satisfaction. Provide regular reports to the President to ensure equipment and labor targets are maintained. Assist in developing long-term strategies for maximizing internal resources in an effort to lower costs. Provide detailed labor analytics that reflect usage, costs, and trends. Recommend employee skill level development needs and employee count to the President and work with President to implement recommendations.
Process Improvement - (10%)
Review and obtain knowledge of the financial details and equipment to support decisions that are in the best interest of the business. Assist President with asset needs. Ensure that the most cost effective solution is provided based on local sub-rental costs, shipping costs, and time frame for each event. Provide recommendations and suggestions based on data obtained to assist President in developing a logistics plan designed to increase efficiency and reduce overall outside costs. Develop strategies and processes to better utilize existing work force to reduce overall labor costs.
Customer Service - (15%)
Assist other members of Operations teams by developing strong rapport with all Sales Team at Corporate AV. Communication with Sales Team to determine the best allocation of equipment and labor for a given event based on the size of the event and needs of the requesting Account Manager.
• 3+ years of audio visual operations experience
• 3+ years supervisory experience
• Demonstrated leadership and customer relations management skills
• High School Diploma/GED required
• AA or BS/BA degree preferred or equivalent experience
• Strong written and oral communication skills
• Strong organizational skills
• Effective Leadership Skills
• Ability to Deal with Change
• Ability to Make Decisions
• Success and Results Oriented
• Committed to the Organization
Technician Position Overview
Basic set up and operation of small to large-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction.
Key Job Responsibilities
Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section below.
Provides excellent service and strives to exceed the expectations and needs of internal and external customers. Maintains a positive relationship with all clients through effective communication. Meets with clients on site to ensure that their needs are met and the equipment setup is working properly. Monitors event and checks in on clients throughout the events' duration. Understands and fosters the venue and client relationship.
Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues. Handles equipment challenges and changes in a timely and professional manner.
Understands company processes, follows procedures and completes systems entry and paperwork accurately. Uses the equipment pull sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment. Increases revenue by utilizing up-selling techniques.
- High School Diploma is required. Bachelor’s degree is preferred.
- 2 years of customer service or hospitality experience is preferred.
- 1 year of audio visual experience or equivalent in educational environment is preferred.
- A valid driver’s license and clean driving record is required for team members that may operate Company vehicles.
- Ability to drive a Van
The physical demands of this position are those that are necessary to meet the responsibilities and essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The employee must be able to lift and/or move up to 50 pounds, be able to climb ladders up to 20 feet tall and be able to work in small spaces and on uneven surfaces. The employee is frequently required to talk or hear. The employee is frequently required to stand; walk; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl.
Familiarity with the following equipment is preferred:
House Sound, Wireless Microphones, Powered Speakers, Audio Recording, Press Box, 4 – 16 Channel Mixers including Digital, Audio Processing, Push to Talk Systems, Signal Flow.
2,000 – 10,000 Lumen Projection, Multiple Imaging, Digital Video Playback/Record Systems, Presentation Switching Systems, Distribution Amplifiers, Signal Flow
Up Lighting, Gels, Gobos, LED’s, Podium Wash (Basic Focus), Basic Dimming and Controlling, Programming, Follow Spot, Basic Electrical and Power Distro, Hang Truss, Focus Instruments, Signal Flow
Display, Interface, USB, Switching, Loading Apps/Drives, Basic MS office (PowerPoint, Word, Excel), IP Addressing Knowledge, IP Address Setup in Windows, OS/Network Printers, Knowledge of DHCP/Static Addressing, Switches, Hubs, Signal Flow
Hanging Projection Screens, Ground Supported Truss, Attaching Lighting and Projection to Truss, Banners and signs,
Build Staging, Build Drapery, Podiums, Flats, Custom Scenery Pieces
- Team members will be in contact with high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders.. Working times include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines (hair length, facial hair and attire) as defined by CAVS team member handbook.
- You will be a team player, always helping in whatever role is necessary to provide exceptional client service
- You will represent Corporate AV and the Client’s interest at all times, and will act responsibly in every situation.
- You will be considerate and professional to everyone you are working with: fellow staff members, freelancers, vendors, and of course the clients.