Technician Position Overview
Basic set up and operation of small to large-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction.
Key Job Responsibilities
Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section below.
Provides excellent service and strives to exceed the expectations and needs of internal and external customers. Maintains a positive relationship with all clients through effective communication. Meets with clients on site to ensure that their needs are met and the equipment setup is working properly. Monitors event and checks in on clients throughout the events' duration. Understands and fosters the venue and client relationship.
Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues. Handles equipment challenges and changes in a timely and professional manner.
Understands company processes, follows procedures and completes systems entry and paperwork accurately. Uses the equipment pull sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment. Increases revenue by utilizing up-selling techniques.
- High School Diploma is required. Bachelor’s degree is preferred.
- 2 years of customer service or hospitality experience is preferred.
- 1 year of audio visual experience or equivalent in educational environment is preferred.
- A valid driver’s license and clean driving record is required for team members that may operate Company vehicles.
- Ability to drive a Van
The physical demands of this position are those that are necessary to meet the responsibilities and essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The employee must be able to lift and/or move up to 50 pounds, be able to climb ladders up to 20 feet tall and be able to work in small spaces and on uneven surfaces. The employee is frequently required to talk or hear. The employee is frequently required to stand; walk; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl.
Familiarity with the following equipment is preferred:
House Sound, Wireless Microphones, Powered Speakers, Audio Recording, Press Box, 4 – 16 Channel Mixers including Digital, Audio Processing, Push to Talk Systems, Signal Flow.
2,000 – 10,000 Lumen Projection, Multiple Imaging, Digital Video Playback/Record Systems, Presentation Switching Systems, Distribution Amplifiers, Signal Flow
Up Lighting, Gels, Gobos, LED’s, Podium Wash (Basic Focus), Basic Dimming and Controlling, Programming, Follow Spot, Basic Electrical and Power Distro, Hang Truss, Focus Instruments, Signal Flow
Display, Interface, USB, Switching, Loading Apps/Drives, Basic MS office (PowerPoint, Word, Excel), IP Addressing Knowledge, IP Address Setup in Windows, OS/Network Printers, Knowledge of DHCP/Static Addressing, Switches, Hubs, Signal Flow
Hanging Projection Screens, Ground Supported Truss, Attaching Lighting and Projection to Truss, Banners and signs,
Build Staging, Build Drapery, Podiums, Flats, Custom Scenery Pieces
- Team members will be in contact with high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders.. Working times include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines (hair length, facial hair and attire) as defined by CAVS team member handbook.
- You will be a team player, always helping in whatever role is necessary to provide exceptional client service
- You will represent Corporate AV and the Client’s interest at all times, and will act responsibly in every situation.
- You will be considerate and professional to everyone you are working with: fellow staff members, freelancers, vendors, and of course the clients.